Information note on the personal data protection law
Information note on the personal data protection law

Dear Customers,

We are showing respect and attaching great importance to confidentiality and proprietary of your private life.

That is why we would like to inform you about your rights regarding use and protection of your personal data in the light of the Law* enacted with a view to protecting your basic rights and freedoms.

Pursuant to the Personal Data Protection Law no.  6698, we, as Garanti Yatırım Menkul Kıymetler A.Ş. and as a Data Supervisor, are allowed to record, keep, store and update, and if and to the extent permitted by the applicable laws and required for performance of the business affairs/banking transactions/services, to disclose or transfer to third parties, and to classify and process your personal data by methods and ways enumerated in the aforesaid Law, subject to the following terms and conditions.

Purposes and legal reasons of processing of personal data may be listed as follows: to use in all kinds of products and services we are allowed to offer to you under the capital markets laws and regulations; to record all data and information as to identity, address and other details of the customer to the extent allowed by the pertinent legislative instruments; to issue and keep all records and documents to be relied upon in your banking transactions in electronic, verbal or paper media; to comply with our obligations as to keeping, storage and disclosure of information, also including activity records, arising out of the capital markets laws and regulations and other statutory instruments or stipulated by such regulatory authorities as Capital Markets Board, BIST (Borsa Istanbul A.Ş. / Istanbul Stock Exchange) or TSPB (Turkish Capital Markets Association) we are subject to, or by such regulatory authorities as BRSA (Banking Regulation and Supervision Authority), Turkish Central Bank and other organizations governing our controlling shareholder to we are affiliated; to be able to offer other products and services that may be demanded by you as well; to transmit some important information required to be shared with you to your communication means; to perform all of our administrative and legal obligations, as well as our liabilities arising out of our contracts signed with you; if and to the extent permitted by you, to use such data in provision of our products and services covered by the applicable laws and regulations, but nevertheless remaining beyond your intention in becoming a customer of our company; to plan, schedule and implement our products/services/offering activities specifically for you; to realize various different product, service and working model offers; to use in profiling, segmentation, in-house goal creation, scoring, risk analysis, customer relations management, in-house performance follow-up and analysis works; to design statistical works and servicing models; to record camera views in our branches and headquarters buildings due to market researches and security practices in our premises; and to plan, supervise and implement our corporate sustainability, corporate governance, strategic planning and information security processes.

Persons / entities to whom your personal data are transferred / may be transferred for the purposes listed above:

Persons or entities permitted by the Capital Markets Law and other pertinent laws and regulations, and all other third parties, including, but not limited to, such public entities as Capital Markets Board, BIST (Borsa Istanbul A.Ş. / Istanbul Stock Exchange), TSPB (Turkish Capital Markets Association) and BRSA (Banking Regulation and Supervision Authority), and our controlling shareholder and our direct or indirect subsidiaries (financial institutions and other third parties listed in article 73/4 of the Banking Law no. 5411), and other local/foreign financial institutions from whom we are purchasing services or with whom we are working in cooperation in the course of our business activities and operations.

From Where Can We Access to Your Personal Data?

Your personal data may be gathered in verbal, written or electronic media through such channels as Head Offices, Branches, e-trader and internet branch, Garantione, GarantiCep and call center.

What are Your Rights Arising out of the Law?

At any time you wish, you may apply to, and:

  1. may learn whether your personal data are processed or not, and what the purposes of processing of them are, and whether they are thereafter used for the original intended purposes or not, and if processed, may ask all and any information thereabout; and
  2. may learn names of third parties with whom your personal data are shared at home or abroad in accordance with the Law; and
  3. if you think or believe your personal data are processed incompletely or erroneously, may request completion or correction of them; and
  4. may request deletion or destruction of your personal data under the conditions specified in article 7 of the Law; and
  5. may ask our bank to transmit your requests mentioned in paragraphs (c) and (d) to third parties to whom your personal data are transferred, and to demand the same actions from them as well; and
  6. may raise an objection against consequences in your disfavor due to analysis of your data and information by means of automatic systems, or if you think or believe your personal data have been recorded or used in contradiction with the laws and you have suffered damages due to that reason, may claim indemnification of your damages.

If any application filed by you for the purposes listed above requires an additional cost, you may need to pay the amount of fee shown in the tariff rates to be determined by the Personal Data Protection Board. Your requests contained in your application will be responded and fulfilled as soon as possible and in any case, within no later than 30 (thirty) days, depending on the nature of your request.

In order to make use of your rights arising out of the Law, you may file your applications in writing to our branches, and may visit the internet wage of the Personal Data Protection Agency for detailed information thereabout.

Have a nice day!

* Personal Data Protection Law no.  6698

** This information note will be updated according to changes in personal data inventory work.