Contact Form
Breadcrumbs
Contact Form
You may share all your questions, opinions and suggestions about us. Our specialists are always with you to provide the best service.
You can convey your requests, suggestions and appreciations to us by filling the following communication form.
Enjoy in Garanti Yatırım World!
CONDITIONS OF STORAGE AND USE OF PERSONAL DATA
CONDITIONS OF USE:
The Investor hereby acknowledges and accepts that in order to perform its “Know-Your-Customer” obligations and to assure security of transactions of the Investor in accordance with the pertinent provisions of the capital markets laws and regulations, Garanti Yatırım Menkul Kıymetler A.Ş. may request information and documents from it and thereupon, it will be obligated to furnish all such requested information and documents truly, accurately, up-to-date and completely. For the sake of protection from risks in all kinds of transactions to be executed in the capital markets, the Investor hereby agrees and undertakes to share with Garanti Yatırım Menkul Kıymetler A.Ş. such additional information as profession, income and risk preferences as well if and to the extent needed, and to keep Garanti Yatırım Menkul Kıymetler A.Ş. duly informed about all kinds of probable changes in its information in order to keep all such information updated. The Investor is under obligation to declare to Garanti Yatırım Menkul Kıymetler A.Ş. that it is acting in its own name or that if it is acting in the name of third parties, it is acting in the name of third parties.
Except for the cases legally required, Garanti Yatırım Menkul Kıymetler A.Ş. hereby agrees and undertakes not to share any investor data and information with third party natural persons or legal entities without a prior consent of the investor. Garanti Yatırım Menkul Kıymetler A.Ş. may request confirmation of investor data and information for the sake of security of investor account and/or for the purpose of fulfillment of technical minimum requirements for performance of transactions hereunder.
Garanti Yatırım Menkul Kıymetler A.Ş. is under obligation to keep its Information Security Policy updated by evaluating and assessing the technical requirements and technological developments.
CONDITIONS OF STORAGE:
Our Bank’s information systems use the required technological actions and measures in order to keep records of the whole circulation of investor data and information and to prevent unauthorized accesses thereto. Furthermore, all investor data and information are backed up and stored safely and securely in certain time intervals.
PROTECTION OF PERSONAL DATA
We, as Garanti Investment, care about your security and now and therefore, we would like to inform you about the provisions of the “Law on Protection of Personal Data” enacted and issued for protection of basic rights and freedoms of everyone, particularly the right of privacy, and for protection of personal data and information.
INFORMATION ABOUT PROTECTION OF PERSONAL DATA
Pursuant to the provisions of the Law on Protection of Personal Data no. 6698 (“KVKK”), we, as Garanti Yatırım Menkul Kıymetler A.Ş., as and in the capacity of Data Responsible, may record, store, keep, update, if and to the extent permitted by the applicable laws and regulations, disclose or transfer or assign to third parties, classify and process as enumerated in the Law on Protection of Personal Data all and any of your personal data.
Purposes of processing of personal data and legal reasons and causes thereof: To use in all kinds of products and services, also including those products and services which may be offered by us as an agency in accordance with the Banking Law and other applicable laws and regulations, and to record identity, address and other required information for the purpose of identification of transaction owner, and to regulate all transaction-based records and documents electronically or on paper, and to comply with information keeping, non-disclosure, reporting and provision obligations arising out of the applicable laws or instructed by BRSA, TCB or other official authorities, and to be able to offer demanded / other products / services of our Bank, and to take the necessary actions signed by you.
Persons /entities to whom personal data may be transferred for the purposes set forth hereinabove: Persons and entities permitted by the Banking Law and other applicable laws and regulations, including, but not limited to, financial institutions and other third parties enumerated in article 73/4 of the Banking Law no. 5411, and public legal entities such as BRSA (Banking Regulation and Supervision Authority), CMB (Capital Markets Board) and TCB (Turkish Central Bank), and our main shareholder, and program partners and other third parties from whom we receive services or with whom we enter into cooperation for our intermediary services and activities.
Personal data collection method: Your personal data may be collected verbally, in writing or electronically through such channels as Head Offices, Branch Offices, E-Trader and call center.
Your rights as per article 11 of the Law on Protection of Personal Data: You have the rights to apply to our Bank and a) to learn whether your personal data is processed or not, and b) if processed, to demand information thereabout, and c) to learn the purpose of processing and whether it is used in accordance with its purpose or not, and ç) to learn third parties to whom such information is disclosed in Turkey or at abroad, and d) if such information is processed incompletely / wrongly, to demand correction thereof, and e) to demand its deletion / destruction under the conditions set forth in article 7 of the Law on Protection of Personal Data, and f) to request the notification and reporting of the transactions effected pursuant to subparagraphs (d) and (e) hereinabove to third parties to whom such information is disclosed, and g) to raise an objection against a result in your disfavor as the information is solely and exclusively analyzed by automatic systems, and ğ) to claim indemnification of damages and losses, if any, incurred by you due to illegal processing of such data. Your rights as listed above will become effective as of 07.10.2016.